Warranty Statement and Standards

• We will perform a complete safety inspection including the brakes, shocks, front-end and exhaust system with no obligation on your part.

• We will review our inspection with you to show you what needs to be done to put your car back into safe, peace-of-mind operation.

• We do not sell products or do repairs which are not needed.

• We provide you with a FREE WRITTEN ESTIMATE before any work is done.

• If you authorize us to work on your car and we find other work that should be done, we will call you for your approval first.

• We guarantee our work in writing, and our manager will review each guarantee with you.

• Although we recommend appointments, they are not necessary.

• We will do everything possible to establish and maintain reasonable pricing.

• We do not believe in "come-on" advertising, nor do we use misleading copy in our ads. All our advertising is carefully reviewed to make sure that it follows our company guidelines.

• Our personnel are professionally trained specialists. They know cars, and work on each one as if it were their own.

Double-Checked For Accuracy

This is Monro's quality assurance program that ensures that whenever your vehicle is serviced at Monro, both a service technician and a supervisory-level employee will independently inspect your vehicle,
diagnose and document the necessary repairs, and agree on an estimate before presenting it to you. This process is formally documented on your written estimate to ensure that you are getting the work you need and only the work you need.

Our Best Price Guarantee

Monro guarantees our customers the best price for a period of thirty days after purchase. To find out more, please click on the Best Price Guarantee logo.

Motorist Assurance Program (MAP)

Monro is proud to be a member of MAP. The Motorist Assurance Program ("MAP") was established to promote communication, education and cooperation among consumers, the automotive industry, and government. As vehicles become more complex, and repairs become more expensive, industry leaders have recognized that customers increasingly want an assurance of quality service based on solid standards. Customers also want a method to achieve satisfaction when those standards are not met.

Monro's MAP promises to our customers:

• We promise to provide written, explained recommendations for repairs and preventive maintenance.
• We promise to provide written estimates and warranties for all work done.
• We promise that no work will be done without authorization.
• We promise to employ qualified personnel based on MAP standards.

On The Road Again
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Click here to visit MAP's website.

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